What is organisational resilience?

Organisational resilience is "the ability of an organisation to anticipate, prepare for, respond and adapt to incremental changes and sudden disruptions in order to survive and thrive." Resilience goes beyond day-to-day risk management and involves a more complete view of an organisation’s health and success.

Who uses organisational resilience & when?

Engineering is use notebook check and standing in front of oil refinery building structure in heavy petrochemical industry

Big Operations

Organisations (Government, Commercial, NGO’s) that are subject to significant risks either due to:

  • The nature of their business; or
  • Their product or service; or
  • The size of their organisation; or
  • The value of their assets; or
  • The complexity of their operations; or
  • The volatility of their market.

Highly Regulated Organisations

Organisations that have a legal/regulatory obligation to have risk, emergency management, and/or business continuity programs and procedures in place. Such as organisations in the following sectors:
• Finance;
• Health;
• Aged care;
• Aviation;
• Energy;
• Etc.

emergency regulations1

Emergency Regulations

Businesses that need to bolster their emergency/crisis/disaster management and/or business continuity/recovery capabilities due to a preceding incident/event or for competitive edge (training, documentation, testing, exercises). For example, theme and amusement parks, event companies and companies organising events.

Construction workers talking on site

Why does it matter?

1. Damage to reputation
An organisation’s reputation directly affects its ability to deliver its product or service. A positive reputation can quickly be shaken and take years to recover from, during which time the organisation’s health and success is negatively impacted, for example, the Dreamworld incident in 2016.

2. Continued growth and confidence
The benefit of implementing resilience into your organisation is to reduce the effect of subtle changes and big distractions. This creates a competitive advantage and opportunities for growth through stakeholder confidence.

How does it affect me?

A common risk treatment measure is developing an Emergency Plan, but just having a plan is not enough, it must be well-practised and tested. It is crucial to confirm it’s effective, to build staff competency and confidence in disaster situations, and to confirm all information is up-to-date.

How does it affect my organisation?

If a disruption occurs you are required to respond. The effectiveness of your response relies on the quality of your preparedness measures. For example, if you have not provided any training on your plans, it is unlikely they will be used during a disruption. TYhis may result in a damaged reputation which negatively impacts the organisation’s health and success.

Phoenix Resilience

Our success stories

As the saying goes: “Failing to plan is planning to fail”. Increasing your resilience through planning, training and practicing helps protect your staff, assets, customers, reputation and financial viability when adversity strikes.

Hear what our clients say about our work and how it helped them be ready and be resilient.

Sucess stories
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